FAQs

We accept multiple payment methods to make your purchases easier: credit cards (Visa, Mastercard, American Express), online payments such as PayPal, Apple Pay and Google Pay, as well as regional options such as iDEAL and Bancontact. If you have a question about a specific payment method, do not hesitate to contact us!

Our return policy is simple and designed for your satisfaction. You have 15 days after receiving your order to return an unopened, unused product in its original packaging. Once the product is returned and checked, we will proceed with a refund or exchange, whichever you prefer.

To initiate a return, contact our customer service who will guide you through the process. Return fees may vary depending on your situation.

Please feel free to write to us if you have any questions or need assistance!

Yes, you can change or cancel your order, but only if it has not yet been shipped. To do so, contact us as soon as possible after placing your order.

If your order has already been shipped, we will not be able to modify or cancel it, but you will still be able to initiate a return once the order is received.

Our team is at your disposal to help you, do not hesitate to contact us quickly!

Yes, we ship internationally, but only within Europe. We ship to many European countries, and we strive to offer you a fast and reliable service.

If you would like to know what delivery options are available in your country, please feel free to check our delivery page or contact us directly.

As soon as your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your package directly on the carrier's website.

If you have any questions or are having difficulty tracking your order, our customer service team is available to assist you.